Freshman Daughter's university Ethernet connection via Apple Airport

[SportTechFan]

My daughter moved into Park Place apartments. Trying to hook up her Apple airport router via wire to university ethernet. Wireless network works. Although we can reach the latch.edu sites (e.g., helpdesk, B.O.S.S)., we cannot reach other Internet sites. She is "registered" with TECH ant we have downloaded the Mac certificate.

Any of you brainiacs have any suggestions on what she should do?

STF

[Blue Dawg]

What kind of error are you getting? It could be a DNS resolution problem, we've been having a lot of that with the campus apartments lately (I'm also in PP atm as it happens!). I would recommend going to www.opendns.com and checking out the solutions on there. That's what I did last year (and just now) and it's working for me.

[Allgood]

Apple products and Tech's wifi/internet don't play nicely. Trying to access OpenAir or the secure wifi is a pain.

[SportTechFan]

What kind of error are you getting? It could be a DNS resolution problem, we've been having a lot of that with the campus apartments lately (I'm also in PP atm as it happens!). I would recommend going to www.opendns.com and checking out the solutions on there. That's what I did last year (and just now) and it's working for me.

It is not an error message. When she tries to go to a web site, she gets re-directed to the university user registration site. Which acknowledges that she is a registered user, when we re-register.

[Blue Dawg]

Try clearing your cookies. I get that error from time to time at the beginning of the quarter. If you can't figure it out, the computing center is in the basement of Wyly Tower. From the south, head towards the Admin side entrance, and the door to the CC will be on your left, right before you get to the Admin door. Just go down the stairs and you'll find someone to help you!

[SportTechFan]

Try clearing your cookies. I get that error from time to time at the beginning of the quarter. If you can't figure it out, the computing center is in the basement of Wyly Tower. From the south, head towards the Admin side entrance, and the door to the CC will be on your left, right before you get to the Admin door. Just go down the stairs and you'll find someone to help you!

Thanks - cookies cleared, and still same problem. Are you using an Apple Airport router?

[HogDawg]

Are you getting an IP address?

[Blue Dawg]

I do not like Apple...but aside from my preference, I know from the experiences of friends that Apple and Tech wifi have mutual disagreements, as Allgood said.

[Allgood]

Have you contacted the help desk in the basement of Wyly?

[SportTechFan]

Have you contacted the help desk in the basement of Wyly?

They were closed for the weekend/holiday while I was there. She is contacting the help desk today.

Thanks for all the advice. I will report back the ultimate resolution.

STF

[greggrambling]

FYI: several years ago my niece's Apple w/airport virtually shut down the computer system at the U. of Miami. they traced the problem to her dorm room and were contemplating having her removed from the planet until she convinced them with the help of several engineering faculty that it was the computer's fault...as was said before, Apple doesn't play well with other children.

[SportTechFan]

FYI: several years ago my niece's Apple w/airport virtually shut down the computer system at the U. of Miami. they traced the problem to her dorm room and were contemplating having her removed from the planet until she convinced them with the help of several engineering faculty that it was the computer's fault...as was said before, Apple doesn't play well with other children.

One of the student Brainiacs got it all to work for her. It took him about 3 hours, so I do not feel as bad about my failure to make it work.

STF