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Thread: Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix It

  1. #1
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    Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix It

    Over the past several months, I have referenced the real cause of why our healthcare system is broken, and an alternative model that "fixes" it. We can discuss all of the hot-button political talking points all day long, such as malpractice, tort reform, pharmaceutical companies, medical device manufacturers, etc., but they are all symptoms of a much greater problem...a broken foundational model.

    I have also hinted that a new business employing this alternative model was about to launch in Ruston, with intent to expand rapidly. That business is, as of last week, operational and seeing patients. We have hosted 5 presentations for local business owners and leaders to solicit feedback on the model, and we have successfully blown them away with it. We are signing up people left and right, and are now really starting to create a buzz.

    In the following posts, I am going to...as promised...provide a very summarized conceptual model explaining the root cause of the problems in healthcare and the model that healthcare should employ. It will include a very simplified explanation of why your healthcare is "backwards," and we have angered several very smart people by helping them realize that we have all been fooled.

    The information I am posting below constitutes about 20% of what we actually present. Therefore, it likely will prompt you to ask multiple questions. If you arrive at this point and find yourself intrigued and wanting to know more...including having all of your questions answered...please let me know and I will answer them.

    If you are a reader, I am considering expanding what we have into a book. We also are hosting weekly presentations. Our team is available to meet with anyone one-on-one. A few of us have also agreed to sit in on a healthcare panel discussion hosted by the local Tea Party group coming up the second week in October at the Ruston Country Club if anyone is interested in attending that. Of course that panel discussion will include healthcare and politics in general, and not just a discussion on what you read below.

    I hope that you enjoy reading just a taste of what I can spend weeks discussing, and will be happy to engage in if anyone is interested to know more. I also welcome feedback.

    Disclaimer/Disclosure: What I am about to present is very politically charged, but not politically biased. I personally don't believe that either party can fix healthcare. I lean to the right, but when it comes to my career, I use my knowledge, expertise, and common sense, and not political bias. If Obamacare...which does have many good things in it...were the answer, I'd tell you. But its not, and the GOP isn't close either.

  2. #2
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    Re: Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix

    References for Information to Follow:

    1
    Kaiser Family Foundation. Employer Health Benefits Annual Survey 2010. http://ehbs.kff.org/pdf/2010/8085.pdf

    2 American Health Insurance Plans Center for Policy and Research, Individual Health Insurance 2006-2007 and 2009: A Comprehensive Survey of Premiums, Availability, and Benefits. (Washington, DC: American Health Insurance Plans, 2007, 2009) http://www.ahipresearch.org/pdfs/Individual_Market_Survey_December_2007.pdf, www.ahipresearch.org/.../2009IndividualMarketSurveyFinalReport.pdf
    3 Center for Financing, Access and Cost Trends, Agency for Healthcare Research and Quality, Medical Expenditure Panel Survey, 2001-2006.
    4The United States Census Bureau, "Income, Poverty and Health Insurance Coverage in the United States: 2009" http://www.census.gov/newsroom/releases/archives/income_wealth/cb10-144.html
    5 Kaiser Family Foundation. The Uninsured: A Primer, Key Facts about Americans without Health Insurance. (Menlo Park, CA: Kaiser Family Foundation, December 2010). www.kff.org/uninsured/upload/7451-06.pdf
    6 The Kaiser Commission on Medicaid and the Uninsured. Snapshots from the Kitchen Table: Family Budgets and Health Care. http://www.kff.org/uninsured/7849.cfm.
    7 Centers for Disease Control. Personal Health care expenditures, by source of funds and type of expenditure: United States, selected years1960-2009. http://www.cdc.gov/nchs/hus/healthexpenditures.htm

    8Health Services Research, 2007. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2254573/

  3. #3
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    Re: Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix

    Healthcare Crisis: A Broken System in Need of True Reform

    Today’s healthcare industry is in crisis. Access to quality healthcare is diminishing, billions of dollars are being wasted, and millions of people are going without care. These problems are being complicated by the majority of medical students choosing to specialize rather than go into primary care. Healthcare reform legislation is taking steps to address some of these problems, but significant progress remains nonexistent.

    What is the cause? Health insurance - a product originally created to cover unplanned serious illnesses and crises – has grown to manage our routine, everyday health needs.
    Insurance remains a critical element in the healthcare of Americans - for expensive, unusual, unpredictable events. When health insurance is used as a payment system for everyday healthcare, significant problems arise. When insurance infrastructure is used to administrate the high utilization and low cost of primary care, it actually makes primary care more expensive and less effective.

    Americans are paying more, but getting less for health insurance:

    · The costs of employer-based health insurance premiums have risen 114% since 2000.1
    · Americans are paying higher deductibles. The average family deductible increased from $1,034 in 2006 to $1,518 in 2010.1
    · American families aren't only paying higher deductibles, but higher copayments as well. In 2004, only one in five people with health insurance through an employer had a copayment of more than $25. In 2008, that number was one in three. In 2009, it was nearly one in two.2
    · A middle-income family with individual coverage spends an average 22% of household income on health care while a similar middle-income family with employer based coverage spends about 8% of their income on health care costs.3

    Millions of Americans are going uninsured or underinsured because of escalating health care costs, decreased access to health care and gaps in quality of care.

    · 86.7 million Americans were uninsured at some point during 2007 and 2008.4
    · Working families make up 80% of the uninsured.5
    · Insured Americans are going without needed medical care due to expensive copayments and deductibles.6

    Primary Care Defined

    According to the American Academy of Primary Care, primary care is defined as:

    “Care provided by physicians specifically trained for and skilled in comprehensive first contact and continuing care for persons with any undiagnosed sign, symptom, or health concern not limited by problem origin (biological, behavioral, or social), organ system, or diagnosis. Primary care includes health promotion, disease prevention, health maintenance, counseling, patient education, diagnosis and treatment of acute and chronic illnesses in a variety of healthcare settings. Primary care provides patient advocacy in the healthcare system to accomplish cost-effective care by coordination of healthcare services. Primary care promotes effective communication with patients and encourages the role of the patient as a partner in healthcare.”

    Take a moment and examine the primary care services you receive. Does the above definition describe what your primary care looks like?



    1. Diagnosis and treatment of acute and chronic illness? Check. We all currently get this through our healthcare providers.
    2. Health promotion? Does your doctor promote good health to you?
    3. Disease prevention? Does your doctor discuss with you and implement methods to prevent disease?
    4. Health maintenance? Does your doctor work with you to maintain good health?
    5. Counseling? Do you receive counseling from your doctor?
    6. Patient Education? Do you receive education during your visit about your body chemistry, physiology, health status, medications, testing, results, or treatment plans?

    Do you have the “how” and “why” questions answered, or does the nurse simply pat you on the shoulder and tell you your tests were normal?

    Do you believe your healthcare is cost-effective?


    · The average person visits their primary care provider 3 times per year, and consumes no other healthcare services.7
    · The average primary care visit lasts 15.7 minutes.7
    · The average annual insurance premium is $6,797 per person.7

    When calculating the average premium cost in proportion to the average consumption, the ratio is:


    $2,265.67 per 15.7 minute visit…or $8,658.62 per hour.

    Is your healthcare a partnership?


    Are you knowledgeable enough to engage as a partner in your healthcare, or do you simply trust whatever your doctor says? Most people blindly trust their doctor. Do you take this approach with your finances, your business, or any other area of your life?

    What role does your insurance play in your relationship with your physician? Insurance companies dictate the delivery of care, as well as payment for services rendered.

    According to a study by Health Services Research8:

    · Median visit length = 15.7 minutes
    · Median of six topics
    · About 5 minutes spent on the longest topic.
    · Remaining topics each received 1.1 minutes.

    The study conclusion:

    Many topics compete for visit time, resulting in small amounts of time being spent on each topic. A highly regimented schedule might interfere with having sufficient time for patients with complex or multiple problems. Efforts to improve the quality of care need to recognize the time pressure on, patients and physicians, the effects of financial incentives, and the time costs of improving patient–physician interactions.8

    A typical primary care visit:

    1. Patient presents with a Chief Complaint
    2. Testing may or may not be performed
    3. Diagnosis is made
    4. Symptoms are treated.
    5. Visit ends.

    Does your physician perform everything referenced above, or does your physician simply manage and control your symptoms? If you are obese and have high blood pressure, does your physician work with you in a way to resolve your condition, or does your physician simply prescribe medication to control your blood pressure…until it becomes uncontrolled and your physician decides to increase your dosage?
    This is a very REACTIVE approach to medicine…and it is failing.
    Last edited by RhythmDawg; 09-21-2012 at 11:13 AM.

  4. #4
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    Re: Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix

    A Clinical Model That is Backwards

    There are two drivers in healthcare, and only two: Volume and Acuity


    The more volume, the more money a physician makes. The greater the complexity, the more money a physician makes. These drivers cannot work in tandem, as you cannot have volume and complexity at the same time. Therefore, one must win out. In the realm of primary care, the money is in the volume. If volume is the primary driver, then quality suffers.

    That then raises an interesting question…


    If you have a condition that requires you to visit your physician once a month for a year, and then you are cured of that condition and resume your average consumption of three visits per year, your physician will take a big pay cut.


    If physicians need volume to sustain their practice, are physicians incentivized in our current healthcare model to keep us sick?


    Example: When you phone your physician’s office for a refill on your prescription, does your physician require you to schedule an appointment to see him? Many do, so that they may bill for a visit.


    Our Healthcare Industry is Unsustainable

    Healthcare in this country is plagued by the following factual trends:


    · Consumer premiums are increasing
    · Costs for insurance companies to operate are increasing
    · Complexity of the process is increasing for all players
    · Industry sustainability is decreasing
    · The Patient/Provider relationship is deteriorating
    · Access is decreasing


    Regardless of your political affiliation, unbiased healthcare experts and industry leaders all agree that “Healthcare Reform” will make all of these symptoms much worse.

  5. #5
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    Re: Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix

    A Model That Works

    There is a model that has been in place in the US for over ten years, but only in very remote corners of the country, and on very small scales. There is a provision in the Affordable Care Act allowing this model to become eligible for state and federal healthcare exchanges. In fact, the Centers for Medicare and Medicaid are exploring this model…courtesy of the $4.2billion allocated under the Affordable Care Act for a Healthcare Innovation Committee…and have already begun a pilot study. Over the next 2-10 years, this model will grow rapidly across the country.


    The Driver: Quality


    In this model, success is measured through customer retention, not through volume of patient visits.


    The Method: Provide patients high quality through investment of time, with a wellness and preventive care approach to traditional medicine, in a proactive clinical model.


    The Incentive: Deliver high quality to get you healthy, keep you healthy, and keep you productive…at home, at work, and at school…and out of the doctor’s office. Not only will we treat diseases, we will also attack the causes of diseases and educate and empower you to attack them also. We want you so healthy and disease resistant that you don’t need to come and see us, unlike traditional primary care practices that simply try to control your symptoms.

    Higher Quality For Less Than Half the Cost?

    The Health Insurance industry does not function like insurance in primary care. Rather, it becomes a service-delivery/payment-for-service mediator. Let’s examine a peer industry…


    It is very likely that you have auto insurance. Why?


    Answer: To cover your RISK of large, unexpected out-of-pocket expense resulting from a collision. On average, we pay $65 per month/per car for auto insurance. Your risk of filing an auto insurance claim this year is 2.1%.



    Do you file an auto insurance claim to replace a tire or rebuild your transmission?


    Do you file an auto insurance claim to change your oil or fill up with gasoline?


    Answer: Of course not, and to imagine doing so seems ridiculous.

    capture1.JPG

    Can you imagine the complexity of your life and the inflated costs of auto insurance if this were the case?


    Capture2.JPG

    This model, one in which insurance administration encompasses the entirety of service utilization, is exactly what occurs in healthcare today:

    Capture3.JPG

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    Re: Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix

    Why Does Healthcare Cost So Much?

    Answer: 1) The costs of administrating high utilization of low cost services in primary care inflates the costs of insurance companies to operate. This would be the same as filing auto insurance claims for changing your oil…
    …combined with…

    …2) the high costs of major medical services typically utilized at the end of life spread across an all-inclusive risk pool of consumers. The high shift in utilization from primary care to major medical and specialty services is partly caused by the poor quality of primary care services.


    Capture4.JPG

    Imagine your healthcare utilization and proportional costs as being similar to the auto industry:

    Capture5.JPG

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    Re: Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix

    As you age, or if you develop chronic conditions such as diabetes, you may need to increase the amount of insurance coverage that you purchase. However, as long as basic services are not included under insurance administration, the cost savings can be significant.

    Forty cents of every one dollar spent in healthcare is spent on the insurance administration process. This does not include costs associated with fraud, abuse, or errors. The total amount is actually closer to sixty cents per dollar.

    That is 60+% of healthcare costs that can be converted into savings for you and your provider.

    We can take that 60+% and pass much of it along to you in savings, and use the rest to provide you with much higher quality care that includes:

    · Unlimited access for one low, monthly payment
    · 30-60 minute office visits
    · Appointments with unhurried providers who are focused completely on your health and wellbeing
    · Phone appointments and e-visits
    · Healthcare support in person, by phone, or by email
    · Disease prevention and wellness education
    · Same or next-day appointments

    · Chronic disease management
    · Specialist care coordination
    · Hospital care coordination
    · Ancillary Services
    · Office Procedures

    ...and much more.

  8. #8
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    Re: Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix

    Consider your patient experience now:

    1) You know you will pay a co-pay at the time of visit. The amount is usually printed on your insurance card.
    2) Do you know what your exam charge will be? No.
    3) You know your insurance will pay something. Do you know how much? No.
    4) You know you have a deductible. Do you know what your deductible is? Many people don't. Do you know if you've met it? Do you ever meet it? Do you know how much for today's visit will be applied to it???
    5) Do you know what co-insurance is? Most people don't, and millions of people have it.
    6) You know you will get a bill. Do you know how much it will be for before you get it? No.
    7) Do you know if the bill is actually correct? No.
    8) You will get an Explanation of Benefits from your insurance company. Can you read and understand it? For most people...No.
    9) Do you know if your insurance company paid correctly? No. They pay correctly, on average, 20% of the time.

    A flow model of your visit looks similar to this:

    The yellow is you, the blue is your provider, and the red is insurance administration processes.
    Attached Images Attached Images

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    Re: Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix

    In our model, your patient experience looks like this:

    You have:
    NO copayment.
    NO Exam charge.
    NO Insurance to file.
    NO Deductible.
    NO Co-insurance.
    You will NOT receive a bill from us.
    You will NOT receive an Explanation of Benefits from us, as you know your exact costs everytime.

    Your new flow model looks like this:

    Notice there are no red squares...
    Attached Images Attached Images

  10. #10
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    Re: Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix

    A typical insurance-based primary care practice has a minimum of 2,500 patients. We tell our clients 3,000, and some in Ruston have 10,000-15,000, but we will go conservative with 2,500.

    2,500 patients per provider x avg. 3 visits per year = 7,500 annual visits.

    5 day workweek = 29 visits per day
    4 day workweek = 37 visits per day

    29 visits per day = 18.62 min/visit (9 hr day with no breaks)
    37 visits per day = 14.59 min/visit (9 hr day with no breaks)

    Some providers in Ruston see 45-75 a day.


    In our model...

    500 patients per provider x avg 3 visits per year = 1,500 annual visits.

    5 day workweek = 6 visits per day

    6 visits per day = 1.5 hrs per visit (9 hr day with no breaks)

    This is why we can offer quality and investment of time. If you need an hour, you get it. If you need a same day appointment, you likely will get it.

    Plus, primary care providers don't have time to provide you with the list of components that define primary care, and in most cases they don't get paid to.

    Just like you can't have volume and complexity at the same time, you also can't have volume and quality at the same time.

  11. #11
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    Re: Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix

    As a consumer...

    Would you prefer to be in a model that incentivizes your provider to keep you sick, or a model that incentivizes your provider to provide you quality in order to retain you as a customer?

    AND, we can save you money...

    If you'd like more information, let me know. I'll answer any questions posted. I'd love any feedback that you have. We are open for business in Ruston right now, and will be expanding very soon.

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    Re: Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix

    Thanks for all the info, very interesting. Trying to digest for now maybe ? later.

  13. #13
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    Re: Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix

    The healthcare/Obamacare debate rages for years on this board, and I get crickets in this thread. Too much info I guess? Probably should have posted before football started.

  14. #14
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    Re: Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix

    Quote Originally Posted by RhythmDawg View Post
    The healthcare/Obamacare debate rages for years on this board, and I get crickets in this thread. Too much info I guess? Probably should have posted before football started.
    Need a Cliff Notes version for sure.

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    Re: Ok, no more teasing... Healthcare: The Real Reasons It Is Broken and How To Fix

    Is this strictly an outpatient wellness/referral/minor treatment (aches, pains, splinters and coughs) service ?? I must have missed it, so where is the info re major surgery, hospitalization, chemotherapy, etc. ?? You know, the Big Bucks items. Is that part of the plan ??

    What about prescription drug costs ?? Who pays for that ??

    I gather that the rates go up as the customer ages, but are preexisting conditions a factor ??

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