Members LOVE USAA. I talked to a guy once who said he wanted to issue a complaint. I asked him what it was and he said,"You people don't make mistakes". Top to bottom service can't be matched. My wife had some investments at BOA. She told them she was going to transfer to USAA. She was told BOA couldn't compete by BOA. As a side note the commercials you see are created in house and those are actual members in them