I had the same conversation with DirectTV today. They couldn't find it but finally got a supervisor to add the sports package. Luckily I qualified for a free three month trial so no cost to me except a long wait time while DirectTV figured things out. They were very confused on their end
I logged into the website, ordered it and was watching within 2 minutes.
What website?
Buffalo Wild Wings here on DeZavala in San Antonio has tried and tried... Even directly went to channel 608. The game just isn't on here. Damn it Old Dominion... Get a streaming service if we have to play there.
Kinda glad I didn't have the option of watching.