
Originally Posted by
inudesu
I know there is a (probably largely true) theory that users are always change averse. But sometimes updates are bad. Just indefensibly bad. I get it when it's bad because it's just bad for users but good for the bottom line, but often that doesn't even seem to be a goal.
My current "get off my lawn" issue is with Spotify, an app I like and use A LOT. I've avoided the mobile update by turning them off, and I really don't mind most of the desktop changes (they got so much negative feedback on both during testing but just rolled them out anyway). But some of this stuff is just so stupid. Why would they think people would want things arranged like this?
I think UX/UI must be a really challenging field. How do you ever know if users hate your changes for legitimate reasons versus just the normal human dislike for change?